Custom software development is risky business. There are many ways in which software projects can fail. Fortunately, Alagad has copious experience in software development and has learned – sometimes the hard way – what works and what doesn’t. Through this experience Alagad has created a process we call Custom Software Done Right.
Though our process, Alagad is able to offer an unprecedented 100% cash back guarantee that your project will be a success. Our guarantee provides you with assurance and insurance that your investment is protected. We view our guarantee as a parachute for our clients, insuring a safe exit in the unfortunate situation that something goes drastically wrong with your project.
The core details of our guarantee are as follows:
What’s Covered and What’s Not
Work done in the Discovery phase of our process is not covered under our guarantee. However, this phase is where we work closely with you to define exactly what success means for your project. As we gather this information we produce a detailed checklist of explicit, pass or fail tests.
The Production phase of your project, when Alagad actually writes your software, is where our guarantee comes into play. As a part of this process Alagad implements features and continuously runs through your application’s checklist of tests. This serves to show progress as it’s made and provides assurances that new work doesn’t cause unexpected problems with previously completed work. From the very beginning of your project you will have access to your test results.
A project will only be considered successful when all tests pass.
What Happens If a Project Fails?
If for any reason Alagad is unable to complete your project successfully, you will be eligible to receive 100% of your Production-phase money back. There are a few important details you should be aware of:
- Failure of a project is defined as Alagad being unable to make all of the tests specified in the Discovery phase of your project pass successfully.
- When you take advantage of this cash back guarantee all ownership and all rights to all work produced for your project reverts to Alagad and you will not be permitted to use any of the work produced by Alagad for your project.
- Alagad allows client to stop work at any time without incurring additional expenses. Stopping a project before it is completed forfeits your right to this guarantee.
- Alagad is in the process of purchasing insurance policies, establishing bonds, and using other financial tools to back up our guarantee. We anticipate that our coverage will be in place by the middle of October 2012. We will post proof of our coverage on our website when it is available.
If you have any questions about your guarantee, please contact us.